Issue reported as of Tuesday, April 16, 2024 at 12:00 pm Pacific.

Issue resolved as of Tuesday, April 16, 2024 at 12:31 pm Pacific.

[Update 4/16/24 - 12:31 pm Pacific] Error has been resolved.

[Update 4/16/24 - 12:03 pm Pacific] The TrueTour Platform is currently experiencing an incident that affects 3D links for all TrueTour customers. Some of our customer's 3D links may direct users to the incorrect 3D model. This was due to a maintenance update to our software that occurred last night.

Our team is actively working on a resolution to this error.

We will share an estimated time to resolution soon. Check back to this page for status updates.